Quality Assurance

1. Our Quality Commitment

At Formike, product quality is the cornerstone of our enterprise. We are committed to providing global customers with high-performance and high-reliability TFT LCD display solutions. From raw material procurement to finished product shipment, every step undergoes rigorous quality control to ensure that every LCD module delivered meets or exceeds customer expectations.

2. Quality Management System

Formike has established a quality management system compliant with ISO 9001:2015 standards, covering the entire lifecycle from product design, raw material procurement, manufacturing, inspection and testing, warehousing and logistics to after-sales service. We continuously improve our quality management processes to ensure the stability and consistency of product quality.

3. Production Process Quality Control

3.1 Incoming Quality Control (IQC)

All raw materials and components undergo strict inspection before warehousing. Formike implements a supplier qualification certification and periodic audit system to ensure source quality. Key inspection items include: component parameter testing, material specification verification, visual inspection, and environmental compliance testing.

3.2 In-Process Quality Control (IPQC)

During production, Formike implements key process monitoring and first-article inspection systems. Each production process has quality control checkpoints, with SPC (Statistical Process Control) methods used to monitor key parameters in real-time, enabling timely detection and correction of deviations to ensure stable process capability.

3.3 Outgoing Quality Control (OQC)

Every batch of products undergoes comprehensive outgoing inspection before shipment. Inspection standards follow the Formike Inspection Criteria, with sampling plans based on MIL-STD-105E. Inspection items include visual inspection, electrical testing, display quality evaluation, and functional testing. Only products that 100% meet specification requirements are released for shipment.

4. Testing Equipment & Laboratory

Formike is equipped with advanced testing equipment and a professional laboratory to ensure the accuracy and reliability of inspection results. Key testing equipment includes:

• High-precision optical inspection microscopes

• Optoelectronic performance testing systems

• Temperature and humidity environmental chambers

• Electrostatic Discharge (ESD) testing equipment

• Luminance/chromacity meters

• Shock and vibration testing equipment

5. Reliability Testing

Formike implements systematic reliability testing to ensure products maintain stable performance under various operating conditions.

6. Environmental Compliance

Formike strictly complies with international environmental regulations. All products meet the following environmental standards:

• RoHS 2.0 Directive (EU 2015/863): Restriction of hazardous substances including lead, mercury, cadmium, hexavalent chromium, PBDEs and DBDEs

• REACH Regulation (EC 1907/2006): Compliant with chemical registration, evaluation, authorization and restriction requirements

• Halogen-Free Option: Halogen-Free products available upon request

• RoHS 3.0 Compliant: Compliant with phthalates restriction requirements

7. Traceability & Record Management

Formike has established a comprehensive batch traceability system, enabling full traceability from raw materials to finished product shipment:

• Each batch is assigned a unique batch number, recording key information including production date, batch, and inspection results

• Raw material batches are traceable to supplier source

• Inspection records are retained for no less than the product warranty period

• Batch information queries and verification are supported upon customer request

8. ESD Control Program

Formike strictly implements ESD protection standards (ANSI/ESD S20.20), applying anti-static measures throughout production, storage, and transportation:

• ESD protection zones established in production workshops with ionizers, anti-static flooring, and grounding systems

• All operators wear anti-static wrist straps and anti-static clothing

• Products packaged in anti-static materials for storage and transportation

9. Inspection Standards Summary

9.1 Defect Classification

9.2 Sampling Plan

Sampling standard: MIL-STD-105E (General inspection level II, single sampling)

AQL Standard:

9.3 Inspection Conditions

• Ambient temperature: 25±5°C

• Ambient humidity: 50±20% RH

• Illumination intensity: 300~700 Lux

• Detection distance: 35±5 cm

• Detection angle: Vertical ±15°, Horizontal ±15°

• Detection time: Maximum 10 seconds per test item

9.4 Inspection Areas

• AA (Active Area): Effective display area

• A (Viewing Area): Visible area

• B (Outside Viewing Area): Outside the visible area

9.5 Key Inspection Items

Visual Inspection:

Electrical Inspection:

10. Warranty & After-Sales Service

10.1 Quality Warranty

Formike provides a 12-month warranty starting from the date of shipment for all products. During the warranty period, if any non-artificial quality issues arise due to material defects or manufacturing processes under normal usage conditions, Formike will provide the following solutions:

• Free repair or replacement of defective products;

• If repair or replacement is not feasible, we will negotiate a refund or apply a credit to your next order based on the specific situation.

10.2 Warranty Exclusions

The following situations are NOT covered under the free warranty:

• Usage exceeding the electrical parameters or environmental conditions specified in the product specification;

• Artificial damage caused during customer installation, debugging, or operation (e.g., crushing, scratching, dropping);

• Damage caused by Electrostatic Discharge (ESD), water ingress, or force majeure;

• Products that have been disassembled, modified, or repaired without Formike’s authorization.

10.3 After-Sales Support Process

If you encounter any issues during use, please follow these steps:

1. Immediately stop using the suspected defective product;

2. Take clear photos or videos of the defective product;

3. Record the product model, batch number, and purchase date;

4. Contact Formike after-sales team via email or the online form on formike.com;

5. We will provide a preliminary solution within 48 hours.

If product return is required for analysis, Formike will provide an RMA (Return Material Authorization) number and return address. Return shipping costs will be borne by the responsible party.

11. Storage & Handling Guidelines

11.1 Storage Conditions

• Storage temperature: 5°C ~ 35°C

• Storage humidity: 20% ~ 75% RH (no condensation)

• Avoid direct sunlight and strong light sources

• Stacking layers shall follow Formike’s instructions

• Recommended storage period: Use within 6 months from production date

11.2 Handling Precautions

• Ensure ESD grounding before handling (wear anti-static wrist strap);

• Twisting or bending of the Module is prohibited;

• Power must be turned off before plugging in or unplugging the Module;

• Use only Formike-approved cleaning agents;

• Do not touch the high-voltage rear side of the Module without protection;

• Power-on sequence shall follow Formike product specifications.

12. Continuous Improvement

Formike is committed to continuous quality improvement. We have established a comprehensive customer feedback handling mechanism (CAPA), conducting root cause analysis for every customer feedback, implementing corrective and preventive actions, and tracking the effectiveness of measures. We regularly review quality data to drive continuous improvement in product quality and process capability.